Territorial Patterns of Electronic and Open Government in Chilean Municipalities

About the project

**Principal Investigador:** Bastián González-Bustamante **Research Team:** Diego Aguilar This project analyses the development of electronic and open government in 345 Chilean municipalities between 2019 and 2021. The main question is: What factors determine the development of e- and open government in Chilean municipalities? To answer this question, we developed an index that combines elements of e-government with transparency indicators for all municipalities in Chile. For this, we will use Esteves’ (2005) e-services model, which contains several items grouped into five dimensions to evaluate governmental sites (Fath-Allah et al., 2017). We measure the quality of municipal e-government in the 345 municipalities of Chile in order to obtain an aggregate e-government index (EGi) to which we incorporate indicators of transparency and access to public information to create an electronic and open government index (EOGi). This composite index allows us to assess the provision of digital services, the development of e-government and the response to transparency law requests at the municipal level.